Frequently Asked Questions

Everything you need to know about bringing harmony to your home.

What is the typical shipping timeframe for furniture?

Most in-stock items are processed within 2-3 business days. Depending on your location, standard delivery for larger furniture pieces typically takes between 7 to 14 business days.

Do you offer white-glove delivery services?

Yes, we offer premium white-glove delivery for an additional fee. This service includes room-of-choice placement, full assembly, and the removal of all packaging materials.

What is Symphony's return policy?

We want you to love your home. If you are not satisfied, you can return most items within 30 days of delivery. Please note that items must be in their original condition and packaging.

Are your wood products sustainably sourced?

Sustainability is core to our mission. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure a minimal environmental footprint.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.